Scope and Design of an End-to-End Solution for Enterprise Customers
- Company
- Nuvocargo
- Role
- Sr. Product Designer
- Date
- 2024
Context
In 2024, we were working to sign our first 4PL enterprise customer. These shippers operated differently from the customers our TMS was originally built for.
Problem
The first version of our TMS didn’t fully support the way enterprise customers operated. To sign our first multi-million-dollar contract, our product needed to handle how they worked.
Process
We dove deep into their end-to-end operation to understand what fell outside our standard flow.
One of the main differences was that these shippers serviced their own customers, delivering goods to different customers’ warehouses in a single shipment. In other words, multi-stop shipments.
Solution
The different stops of a shipment needed to be accounted for during quoting, pricing, appointment scheduling, tracking, and invoicing. We scoped and designed every adjustment the v1 workflow needed to handle this operation across the entire freight lifecycle.
Outcome
We signed our first 4PL enterprise customer, a multi-million-dollar contract.
“Sebas is a strong partner for getting projects from 0-1. His skills are great to help the team visualize how things would look in a future state and communicate them to users and stakeholders. Sebas keeps a positive attitude and he's not afraid to roll up his sleeves, taking on more than a typical designer.”